Murk UK Terms and Conditions

1. Introduction

Welcome to Murk UK. By accessing and using our website ("Site"), you agree to be bound by the following terms and conditions ("Terms"). If you do not agree with these Terms, please refrain from using our Site. These Terms apply to all users of the Site, including but not limited to customers, vendors, and contributors of content.

2. General Information

Murk UK is a UK-based business specialising in hair care products.

Our registered address is: White House, Clarendon Street, NG1 5GF

For inquiries, contact us at Sales@murkexperts.com.

3. Use of the Website 

By using this Site, you represent that you are at least 18 years old or have the consent of a parent or guardian. You agree to use the Site only for lawful purposes and in compliance with all applicable laws.

4. Products and Services

All products displayed on the Site are subject to availability. Prices are listed in GBP (£) and are subject to change without prior notice.

We reserve the right to modify or discontinue any product or service without notice.

5. Orders and Payment

To place an order, you must provide accurate and complete information.

Payment is required at the time of purchase. We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, direct bank transfer, Klarna, and Clearpay.

Confirmation of your order does not guarantee acceptance. We reserve the right to cancel orders at our discretion.

6. Shipping and Delivery

Orders are shipped to the address provided at checkout. Ensure all details are accurate to avoid delays.

Delivery times are estimates and not guaranteed. Murk UK is not responsible for delays caused by courier services.

Shipping fees and applicable taxes will be displayed at checkout.

7. Returns and Refunds

We offer a 150-day return policy, subject to specific conditions. Proof of purchase is required.

To be eligible for a refund, customers must complete our refund form, including submitting clear before-and-after photos documenting product use, and return all unused portions of the product to us.

Claims must be submitted within the 150-day period.

Refunds will be processed within 14 business days after approval and receipt of returned items.

8. Money-Back Guarantee Policy

Our money-back guarantee applies to customers who have used the product as directed and are not satisfied with the results.

Claims must be submitted via the form on our website within 150 days of purchase.

The form requires before-and-after photos documenting the use of the product for 150 Days

All empty product must be returned to Murk in order to process your claim.

Additional evidence may be requested to assess the claim.

9. Intellectual Property 

All content on the Site, including text, images, logos, and graphics, is the property of Murk UK and protected under intellectual property laws. Unauthorised use or reproduction is prohibited.

10. Privacy Policy 

We value your privacy. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

11. Limitation of Liability 

To the extent permitted by law, Murk UK is not liable for any damages, including but not limited to direct, indirect, incidental, or consequential damages, arising from the use of our products or Site.

12. Governing Law These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms and Conditions 

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting to the Site. Continued use of the Site constitutes acceptance of the updated Terms.

14. Contact Information 

For questions about these Terms, please contact us at:

E: Sales@murkexperts.com

M: 07543 804014

A: White House, Clarendon Street, NG1 5GF

Murk UK Privacy Policy

At Murk, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

- Personal Identifiable Information (PII): This includes your name, email address, postal address, phone number, and payment information when you make a purchase.

- Non-Personal Information: This includes data related to your interaction with our website, such as your IP address, browser type, device information, and website usage statistics.

2. How We Use Your Information

We use the information we collect for the following purposes:

- To process your orders and provide the products and services you request.

- To communicate with you, including sending order confirmations, updates, and promotional materials (if you have opted in).

- To improve our website and services by analysing usage patterns.

- To comply with legal obligations and protect our rights and interests.

3. Sharing Your Information

We will not share your personal information with third parties except in the following circumstances:

- Service Providers: We may share your information with trusted third-party service providers who assist us with business operations (e.g., payment processors, shipping companies).

- Legal Compliance: We may disclose your information if required by law or to comply with a legal process, such as a court order.

- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

- Access the personal information we hold about you.

- Request correction of inaccurate or incomplete information.

- Request the deletion of your personal information, subject to certain exceptions.

- Opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

6. Cookies

Our website uses cookies to enhance your user experience. Cookies are small text files stored on your device that allow us to recognize your preferences and improve the functionality of our site. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to read their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. When we do, we will post the revised policy on our website and update the "Effective Date" at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:

E: Sales@murkexperts.com

M: 07543 804014

A: White House, Clarendon Street, NG1 5GF

Effective Date: January 06, 2024